Cancellation Policy:

• Clients must cancel or reschedule their appointment at least 24 hours in advance.

• Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment time will be subject to a full charge of the session fee.

Missed Appointments:

• If a client does not attend a scheduled appointment and has not provided a minimum of 24 hours' notice, the client will be invoiced for the full session fee.

• Payment of the invoice is required immediately upon receipt. Failure to settle the invoice within 14 days may result in the matter being referred to a debt collection agency.

Booking Confirmation:

• All appointments are confirmed at the time of booking.

• Clients will receive a reminder of their appointment via email 24 hours before the scheduled time and an SMS reminder 1 hour before the scheduled time.

Payment Terms:

• Payments for missed appointments and late cancellations must be made promptly as per the invoice instructions.

• Future bookings may require prior payment if there are outstanding invoices.

Exceptions:

• Exceptions to the cancellation policy may be made at the discretion of the therapist in cases of emergency or unforeseen circumstances.

Contact Information:

• Clients must ensure their contact information is up-to-date to receive timely reminders and notifications.

Gift Cards

• Non-Refundable: All gift card purchases are final. Gift cards cannot be returned or refunded for cash, even in the event of an emergency or change of mind.

• Transferable: While non-refundable, gift cards are transferable. You may give the gift card code to another person to use.

• Validity: In accordance with Australian Consumer Law, all gift cards are valid for 3 years from the date of purchase.

• Redemption: Gift cards must be presented (or the code provided) at the time of booking or arrival.